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Warranty

 

LIMITED 1 YEAR TRAILER WARRANTY:

Kitt Distributors Ltd. warrants each new Doghouse Trailers trailer to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase or two (2) years from date of manufacture. Kitt Distributors Ltd. shall repair or replace, without charge, any parts found to be defective because of imperfect workmanship or materials, within a reasonable time after the trailer is returned at purchaser's expense to any Doghouse Trailers authorized distributor or dealer. Who is covered? This warranty is extended to the original purchaser only. How do I make a claim? 1. Please Call us at 1-604-819-8999 or Email Lee@Kittequipment.com, Please have the Original invoice number and serial number Ready 2. Claim must provide true and complete information when filed. 3. You must cooperate with Kitt Distributors Ltd. when attempting to resolve the claim. 4. Only Kitt Distributors Ltd. and authorized dealers may be used to fulfill the warranty claim. 5. Kitt Distributors may elect to repair or replace your product, or in some cases, offer you a refund. 6. Kitt Distributors Ltd. will inform you whether your claim is covered by warranty within thirty days of receiving the trailer. 7. Any disputes must be resolved in Provincial, state or federal court.

What is not covered ? Although you may use the parts and maintenance, and repair services of your choosing, we recommend . couplers, brakes, tongue jacks, springs and shocks. The warranty will not cover defects or damage caused by unauthorized modifications or alterations. The warranty does not apply to any defect or malfunction caused by damage, unreasonable use, or failure to provide reasonable and necessary maintenance. The warranty will not cover damage caused by overloading the trailer beyond stated capacities.  Rust formation is not covered because the trailer is exposed to highly corrosive conditions. Tires are not covered. Warranty on tires shall be made through the nearest tire representative. Bearing cups, bearings and seals are covered for 180 days from date of purchase. The use of any unit as part of a rental fleet or use for commercial purposes voids this warranty. Other Limitations Any implied warranties, obligations, or liabilities including, but not limited to, any implied warranty of merchantability or implied warranty of fitness for a particular purpose, shall be limited in duration to the one-year duration of the written limited warranty. Kitt Distributors ltd. shall not be liable for incidental expenses of the consumer including, without limitation: loss of time, inconvenience, towing charges, travel expenses, lodging, telephone, gas, or loss or damage to personal property or loss of wages. Kitt Distributors ltd shall not be liable for any incidental or consequential damages for breach of this or any other warranty expressed or implied. This warranty gives you specific legal rights, and you may also have other rights which vary from Province to Province or State to State. Some States do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Kitt Distributors Ltd. will follow any controlling warranty laws for trailers purchased in countries outside the United States.

LIMITED 2 YEAR TENTS & AWNING WARRANTY

WHAT IS COVERED Kitt Distributors Ltd., producer of Doghouse Tents, warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.

WHAT IS NOT COVERED Kitt Distributors Ltd,. shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care. THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL Kitt Distributors ltd,. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. WHAT Kitt Distributors Ltd. WILL DO If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.

HOW TO OBTAIN WARRANTY SERVICE Return the product, freight prepaid, to the Doghouse Dealer from whom it was purchased; or, contact Doghouse Tent’s for return authorization: 1-604-819-8999 Collect shipments or shipments without return authorization cannot be accepted. REPAIRS If your awning needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty, we will provide the necessary service for a reasonable charge, plus shipping and handling. We require that products accepted for any repair be properly cleaned according to our recommended care instructions. Please send your product or component that requires repair (e.g., tent fly), postage prepaid, along with a description of what needs attention. For service and repairs, please contact us 1-604-819-8999.

HOW STATE/PROVINCIAL LAW RELATES TO THIS WARRANTY This warranty gives you specific legal rights. You may have other rights that vary from state to state & Province to Province. 

 

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