All Orders are subject to product availability. If an Item is not in stock at the time you place your order, we will notify you within (10) business days.
If you are reading this you are on our Canadian Website www.doghousetents.com and we only offer shipping within Canada, please visit www.doghousetentsUS.com for the USA shipping terms and agreements. Most Shipping rates are calculated at checkout unless otherwise noted. Additional Shipping fees may apply to remote areas, please contact us to discuss these situations. All Shipping offers will be to the Closest Shipping Depot of our Choice, Residential Delivery or Power Tailgate Services are not included in Shipping.
We make every effort to fulfill your order within (10) business days from the date of your order. Date of Delivery may vary depending on carrier delivery location and Government Holidays. Customer may be required to be present at the time of the delivery or additional charges may apply. All our Tent Shipments include insurance, Do not Accept any Shipment where the box is damaged unless you have inspected the tent and deemed it to have no damage, all damage must be written on the waybill, we assure you that we did not ship a damaged tent and there will be no returns on products that were damaged in shipping unless it is clearly written on the original bill of lading.
You can return unopened items in the original packaging within 30 days of your purchase. After 30 days we do not offer a refund or exchange. We do not Guarantee that we will receive your returned item, Shipping and handling fees are not refundable, if Free Shipping was selected when you purchased the product, those shipping costs will also be deducted from the refund amount.
$200 fee is charged for tent returns
All other items have a 10% restocking fee
We only exchange goods if they are defective or damaged. If this should arise. Please contact us immediately.
Some Items are non-Refundable and non-Exchangeable. These include: Doghouse trailers, Promotional items, Demo Units, Sale items, Special or Custom Orders, returned items, Used, clearance and damaged items.
Once your return is Received and inspected, we will notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. If you are approved please allow 15 business days for the credit to be processed.
Any item not in its Original condition, damaged or missing parts for any reason not due to our error will not be accepted for returns or subject to a restocking fee of up to 50% if the return is still accepted.
If your order is eligible for return, you’ll receive a shipping label via email to print, attach and drop off your return item at the shipping company of our choice. A customer support associate can get your return started for you, or advice of other options.
You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to and from will be deducted from your refund.